As I was enjoying a working lunch, at my favorite restaurant in Seal Beach, and enjoying the beautiful view of the ocean, I overheard my server as he stopped at the next table to greet the group that just sat down.
Here was the conversation: “Hi ladies how are you today?” They replied, “Great, how about you?” He said, “I would be better if I were out there (pointing to the beach).” The girls smiled and he took their order.
When he returned to refill my iced tea, I said, “May I make a suggestion?” He smiled and said, “Sure!” I then said, “How many people do you think there are that work in a cubicle every day who would give anything to have this view that you have here at work?” He stopped and looked at me and said, “Yes, but I want to be out there.” To which I replied, “If you have to work, I can’t think of any place with a nicer view. The next time you walk up to a table to wait on customers, consider saying, welcome to my office, how do you like the view?” He stared into my eyes and his whole face lit up when he said, “I see what you mean. It is all in my attitude!”
As he walked up to the next table, I heard him say, “Welcome to my office, how do you like the view?” I think I actually heard him whistling as he walked away towards the kitchen!
You have the ability to change your whole world with a slight change in your perception.
By Nancy Mueller
Has this ever happened to you: you shared your business or product with someone, they seemed very interested, they requested you send them information, and then you never heard back from them?
Now what? Do you call them? Do you send them another email? You don't want them to feel like you are stalking them, but they seemed so interested when you spoke with them that you really want to follow up.
I was recently contacted by someone wanting me to purchase ad space in his magazine. I asked him to email the information to me and I would take a look at what he was selling. After looking it over, I determined that his services were not in alignment with my business and I replied to his email, thanking him for contacting me, but what he was offering would not work with my business.
Responding to his email was important to me because I would want him to do the same for me. Being impeccable with your word is one of the many values a person has to offer, whether it is with a client, a friend or family member.
Once I realized that I was not interested in his services, I could have left this man hanging. However, to me, being integral with my word, means that after I looked at what he was offering, I should have the courtesy to reply to his email so as not to leave him hanging.
Here is the take-away from this experience... are you ready... are you paying attention? He never responded to me to thank me for getting back to him and not leaving him hanging. Even though what he was offering me did not work for me, perhaps I know someone who could use his product! Of course, now that I have experienced his lack of business integrity, I would not want to refer his services to anyone.
Often times, just the slightest adjustment to the way we handle customers (or potential customers!!) can improve all aspects of our business.
By Nancy Mueller
(for more information, check out The 4 Agreements by Don Miguel Ruiz)
Have you ever felt that it was a mistake to:
Webster defines a mistake as: An error in action, calculation, opinion, or judgment caused by poor reasoning, carelessness, insufficient knowledge, etc.
The part that I LOVE about that definition is “insufficient knowledge” because you don’t know, what you don’t know! If you made a decision based on knowledge that you didn’t have, how can you possibly have made a different choice? You took a chance, based on the knowledge you had, and realized later that your choice was a mistake.
Understanding that there is a “positive” for every “negative” it is about time that we look at the mistakes in our life as one big POSITIVE!!!
A mistake is a great opportunity to learn a better way. In the movies, when they are shooting a scene they may have to film it numerous times before they get it right. I am sure you have seen information on your favorite movie when they say “Action, take one.” Then they shoot it again and say “Action, take two.” I like to call this a MIS-take. This gives it a positive spin because it allows you the opportunity for a re-take, over and over until you get it the way you want it! If you take a picture and you aren’t happy with the results, you can take it again until you get the look you want!
The only “negative” is deciding not to try, so get out there and give yourself permission to make mistakes; because mistakes are the way we learn!
By Nancy Mueller
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